Troika - Retail Banking

Troika Consulting’s Retail Banking team works across all major product
areas including mortgages, savings and investments, credit cards
and loans.
As well as managing large scale programmes, we are currently helping
clients deal with a variety of industry issues, including:

• Sourcing products and signing distribution deals,
• Understanding what Wrap means for customers
• Getting the most from the branch network
• Improving sales processes to increase share of wallet
• Optimising customer service whilst reducing costs
• Customer retention
• Outsourcing and offshoring
• Organisation, People and Change – maximising business performance by leveraging companies most valuable asset – their people.

The Retail Banking team undertakes a wide variety of projects. Here is just a small selection of examples of what we have done in the last 18 months:

Bradford & Bingley
Selection and negotiation of a single-tie introducer arrangement with L&G

Portman Building Society
Design and implementation of a new Change Capability Framework

Standard Life Bank
Strategic review of cost saving opportunities

Barclays Premier
Value enhancement from improved sales performance in wealth products